Delight Rose Safaris Kenya
These Terms and Conditions govern all bookings and travel arrangements made with Delight Rose Safaris Kenya. By confirming a reservation, you agree to abide by the following terms:
1. Bookings & Reservations
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All bookings must be made in writing via email, our official website, or through our authorized representatives.
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A deposit of 30% of the total tour cost is required to confirm a reservation. The balance is payable before the tour start date.
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For last-minute bookings, full payment is required at the time of booking.
2. Payments
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Payments can be made via bank transfer, credit card, mobile money transfer, or other agreed methods.
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All bank charges and transfer fees are the responsibility of the client.
3. Cancellations & Refunds
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Cancellations must be communicated in writing.
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The following cancellation fees apply.
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Refunds (if applicable) will be processed within 30 working days.
4. Tour Prices & Inclusions
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Tour prices include accommodation, transport, meals, park entry fees, and services as per itinerary.
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Prices exclude international flights, visas, travel insurance, personal expenses, tips, and optional activities.
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Prices are subject to change due to currency fluctuations, park fee adjustments, or government taxes.
5. Alterations to Itinerary
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Delight Rose Safaris Kenya reserves the right to alter or cancel itineraries due to unforeseen circumstances such as weather conditions, park regulations, airline schedule changes, or safety concerns.
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Efforts will be made to provide similar alternatives of equal value.
6. Travel Insurance
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All clients are strongly advised to obtain comprehensive travel insurance covering medical expenses, trip cancellation, loss of baggage, and personal liability before departure.
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Delight Rose Safaris Kenya is not responsible for any costs incurred due to lack of insurance.
7. Client Responsibility
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Clients must ensure they have valid passports, visas, health certificates, and any required vaccinations before travel.
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Clients are expected to follow park rules, respect wildlife, and comply with the instructions of guides and staff.
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Any damages caused to property or vehicles by the client will be the responsibility of the client.
8. Company Liability
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Delight Rose Safaris Kenya will take all reasonable steps to ensure your safety and enjoyment.
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However, the company is not liable for injury, illness, theft, loss, damage, delays, or cancellations arising from causes beyond its control including natural disasters, strikes, accidents, political unrest, or force majeure.
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Liability is limited to the amount paid for the tour service.
9. Complaints
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Any complaints must be reported immediately to the guide or company representative during the tour.
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If not resolved, complaints must be submitted in writing within 7 days after completion of the tour.
10. Governing Law
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These Terms and Conditions are governed by the laws of Kenya, and any disputes shall be subject to the jurisdiction of the Kenyan courts.
