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Delight Policies

At Delight Rose Safaris we recognize that privacy is important. This Policy applies to all of the products, services and website offered by Delight Rose Safaris, or its subsidiaries or affiliated companies (collectively, Delight Rose Safaris’ services). In addition, where more detailed information is needed to explain our privacy practices.

Delight Rose Safaris adheres to the US safe harbor privacy of Notice, Choice, Onward Transfer, Security, Data Integrity, Access and Enforcement, and is registered with the U.S. Department of Commerce’s safe harbor program.

If you have any questions about this Policy, please feel free to contact us through our website or write to us at Privacy Matters, c/o Delight Rose Safaris Ltd., P O Box 25374 – 00100 Nairobi, Kenya Agriculture House, 2nd Floor, Moi Avenue Street, Nairobi, Kenya.

Information you provide – When you sign up for a Delight Rose Safaris Account or other Delight Rose Safaris service or promotion that requires registration, we ask you for personal information (such as your name, email address and an account password).
For certain services, such as our advertising programs, we also request credit card or other payment account information which we maintain in encrypted form on secure servers. We may combine the information you submit under your account with information from other Delight Rose Safaris services or third parties in order to provide you with a better experience and to improve the quality of our services. For certain services, we may give you the opportunity to opt out of combining such information.

Delight Rose Safaris cookies – When you visit Delight Rose Safaris, we send one or more cookies – a small file containing a string of characters – to your computer that uniquely identifies your browser. We use cookies to improve the quality of our service by storing user preferences and tracking user trends, such as how people search. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Delight Rose Safaris features and services may not function properly if your cookies are disabled.

Log information – When you use Delight Rose Safaris services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may Ltd lude information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

User communications – When you send email or other communication to Delight Rose Safaris, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.

Affiliated sites – We offer some of our services in connection with other web sites. Personal information that you provide to those sites may be sent to Delight Rose Safaris in order to deliver the service. We process such information in accordance with this Policy. The affiliated sites may have different privacy practices and we encourage you to read their privacy policies.

Links – Delight Rose Safaris may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our search technology, customized content and advertising. For more information about links and redirected URLs, please see our FAQs.

Other sites – This Privacy Policy applies to web sites and services that are owned and operated by Delight Rose Safaris. We do not exercise control over the sites displayed as search results or links from within our various services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

Delight Rose Safaris only processes personal information for the purposes described in the applicable Privacy Policy and/or privacy notice for specific services. In addition to the above, such purposes include:

Providing our products and services to users, including the display of customized content and advertising;
Auditing, research and analysis in order to maintain, protect and improve our services;
Ensuring the technical functioning of our network; and
Developing new services.
You can find more information about how we process personal information by referring to the privacy notices for particular services.

Nafest Tours & safaris processes personal information on our servers in the United States of America and in other countries. In some cases, we process personal information on a server outside your own country. We may process personal information to provide our own services. In some cases, we may process personal information on behalf of and according to the instructions of a third party, such as our advertising partners.

Choices for personal information
When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

If we propose to use personal information for any purposes other than those described in this Policy and/or in the specific service notices, we will offer you an effective way to opt out of the use of personal information for those other purposes. We will not collect or use sensitive information for purposes other than those described in this Policy and/or in the specific service notices, unless we have obtained your prior consent.

You can decline to submit personal information to any of our services, in which case Nafest Tours & safaris may not be able to provide those services to you.

Information sharing
Delight Rose Safaris only shares personal information with other companies or individuals outside of Delight Rose Safaris in the following limited circumstances:

We have your consent. We require opt-in consent for the sharing of any sensitive personal information.

We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.

We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of Delight Rose Safaris, its users or the public as required or permitted by law.

If Delight Rose Safaris becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.

We may share with third parties certain pieces of aggregated, non-personal information, such as the number of users who searched for a particular term, for example, or how many users clicked on a particular advertisement. Such information does not identify you individually.

Please contact us at the address below for any additional questions about the management or use of personal data.

Information security
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These Ltdlude internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to Delight Rose Safaris employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Data integrity
Delight Rose Safaris processes personal information only for the purposes for which it was collected and in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Changes to this policy
Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Policy without your explicit consent, and we expect most such changes will be minor. Regardless, we will post any Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Policy changes). Each version of this Policy will be identified at the top of the page by its effective date, and we will also keep prior versions of this Privacy Policy in an archive for your review.

Disclaimer

Every effort is made to provide accurate and complete information. However, errors may arise. Nafest Tours & Safaris Ltd makes no claims, promises or guarantees about the accuracy, completeness, or adequacy of the contents of this website and expressly disclaims liability for errors and omissions in the contents of this website.

With respect to the content of the website, Nafest Tours & Safaris Ltd, nor their employees make any warranty, expressed or implied or statutory, on the fitness for a particular purpose with respect to content available from this website or other Internet resources linked from it.

Nafest Tours & Safaris Ltd does not assume any legal liability for the accuracy, completeness, or usefulness of any information, or process disclosed herein nor freedom from computer virus, and do not represent that use of such information, product, or process would not infringe on privately owned rights.

RESERVATION: A deposit of 30% is required at the time of booking and the balance at least 33 days before the tour begins.

CANCELLATION: Any amount paid will be refunded less the cost of cancellation fees levied by hotel/ lodges, food purchases, park entrance fees, transport and other relevant expenses.
a) For bookings Cancelled or reduced in number between 33 to 14 days from the date of arrival, 30% of the agreed rate will apply.
b) For bookings cancelled or reduced in number between 14 and 7 days from the date of arrival, 50% of the agreed rate will apply.
c) Incase of cancellation within 7 days from the date of arrival, or incase of a ‘NO SHOW’, 100% of the agreed rate will apply.

RATES: Our prices include entrance fees to National parks and Game Reserves, meals while on safari, transportation and the services of our driver/guides as per itinerary. The rates are based on tariffs and other costs prevailing at the time of printing and are subject to change without prior notice.

TRANSPORTATION: Saloon cars, minibuses, Landcruisers, Land rovers, coaches or trucks will be provided according to the route and the number of clients and the services of professional, English speaking driver/ guides. We reserve the right to use the services of sub- contractors for all or part of the services.

ACCOMMODATION: The standard pricing policy is based on a twin room/tent being shared by two people. A single room/tent will be provided on request at a supplementary cost but cannot be guaranteed.

ALTERATION OF TOURS: The company reserves the right to alter the route or cancel the operation of any scheduled tour should conditions so necessitate. We reserve the right to decline to accept or retain any client as a member of any tour at any given time in which event an equitable amount will be refunded.

LIABILITY: The company and its agents act only as agents of the passengers in all matters relating to hotel/ lodge and tented accommodation, tours and transport etc. and shall not be liable for injury, delay, loss or damage in any manner.

CLIMBING EQUIPMENT: Gear for mountain climbing is not included in the tour cost but can be hired at Nanyuki, Naro Moru and Chogoria for Mt. Kenya and at Arusha, Moshi or the Marangu park Gate for Mt. Kilimanjaro.

CAUTION: All expeditions involve an element of personal risk and can be of a hazardous nature. Every participant must accept this risk. We are not liable for any loss, damage, injury, delay or inconvenience caused to you or your baggage as a result, directly or indirectly or any matter of whatever nature, which is beyond our control. All participants are advised to take an insurance policy to cover personal accident and medical expenses. We can arrange this for you at a relatively low cost.

Information security
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These Ltdlude internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to Nafest Tours & safaris employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, Ltdluding termination and criminal prosecution, if they fail to meet these obligations.

Data integrity
Nafest Tours & safaris processes personal information only for the purposes for which it was collected and in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Changes to this policy
Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Policy without your explicit consent, and we expect most such changes will be minor. Regardless, we will post any Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (Ltdluding, for certain services, email notification of Policy changes). Each version of this Policy will be identified at the top of the page by its effective date, and we will also keep prior versions of this Privacy Policy in an archive for your review.

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